Analytics

Real-time dashboards and predictive forecasting.

In an industry where decisions are often made on intuition or outdated monthly reports, hospitals need real-time insights that reveal exactly what is happening across departments, finances, clinical quality, and patient experience. Pensieve's Analytics module transforms the vast stream of structured data captured through templates, orders, diagnoses, prescriptions, and the chronological patient timeline into intuitive, live dashboards that update instantly, empowering administrators, clinicians, and quality teams to see their hospital like never before. Accessible from any device - desktop web portal, tablet during board meetings, or mobile for on-the-go checks - the analytics suite opens to a customizable home dashboard. Every metric pulls directly from the real-time database, so the moment a bill is generated, a bed is discharged, or a feedback form is submitted via the Patient App, the numbers refresh automatically - no scheduled ETL jobs, no overnight delays. Financial visibility is comprehensive and granular. Track revenue streams broken down by department (Cardiology outperforming General Medicine this quarter), individual doctor (consultation fees, procedure earnings), payer mix (cash, insurance panels, CGHS, Ayushman Bharat, or future Medicare/Medicaid categories), and service type (OPD packages, IP daily charges, pharmacy margins). Spot trends instantly - why Orthopaedics revenue dipped last month - or drill into outliers with one tap to view underlying patient records (respecting permissions, of course). Operational efficiency shines through live bed management dashboards: color-coded ward maps show occupancy percentages, average length of stay by diagnosis (pulled from admission and discharge template timestamps), bed turnover rates, and predicted discharges powered by AI analysis of progress notes and vital trends. Clinical quality and antimicrobial stewardship are front and center, especially for NABH, NABL, and JCI accreditation. Antibiotic consumption dashboards classify every prescription using the WHO AWaRe framework (Access, Watch, Reserve), displaying percentages, DDD/1000 patient-days, and red flags for overuse of Watch/Reserves. Core quality metrics - hand hygiene compliance from nursing templates, surgical site infection rates linked to procedure orders, mortality reviews tied to diagnosis severity flags, or readmission rates predicted from discharge summary data - update continuously, with exportable reports pre-formatted for regulatory submissions. Patient-centric insights complete the picture with Net Promoter Score (NPS) calculated from post-visit surveys pushed through the Patient App - segmented by department, doctor, or site. Correlate high NPS with short waiting times or clear multilingual prescriptions, and low scores with prolonged IP stays, turning feedback into actionable improvements. All dashboards support role-based views - department heads see their slice, corporate oversight gets organization-wide rollups across multi-site networks - and scheduled PDF/email digests ensure key stakeholders stay informed even when offline. Export to Excel or PDF for board presentations is one click away, with full audit trails on who viewed what data. Pensieve Analytics is not a separate BI tool bolted on; it is the hospital's pulse visualized - turning raw clinical and template data into strategic intelligence that drives revenue growth, clinical excellence, regulatory compliance, and patient loyalty.