Scheduling

AI-optimized OT and clinic scheduling.

In Pensieve, time itself becomes a clinical resource that is managed with the same precision as medications or investigations. The Scheduling module is not just an appointment book - it is a comprehensive, real-time, organization-wide orchestrator that brings every future commitment, whether it belongs to a patient, doctor, nurse, therapist, operating theatre, or diagnostic machine, into one unified, real-time calendar that lives in the cloud and updates instantly on every device. Patients can book their own slots without ever calling the front desk. From the Patient App, hospital website, or a touchscreen kiosk in the lobby, they see live doctor availability across all sites, choose morning or evening, regular or tele-consultation, pay online if required, and receive an instant confirmation with calendar invite and map. Walk-in patients are accommodated with “same-day token” slots that intelligently fill gaps between scheduled appointments, preventing doctor idle time while keeping waiting realistic. Doctors open their personal dashboard and see a colour-coded Google-Calendar-like view. They can block personal leave, mark “no OPD” days, or open extra slots during festivals with a single swipe. The system automatically prevents double-booking and warns if consultation time overlaps with a scheduled OT case. Inside the hospital, scheduling goes far beyond appointments. Nurses schedule medication administration times based on the prescription frequency, phlebotomists book sample collection rounds, physiotherapists reserve daily slots for post-op knee patients, dieticians fix therapeutic diet reviews, and social workers set up discharge planning meetings. Even reminders - “call patient for follow-up blood test in 7 days” or “repeat ECG after 2 weeks of starting beta-blocker” - are created as schedulable tasks that appear on the responsible person’s to-do list and fire automated alerts when due. Every scheduled item carries granular permissions. A receptionist can create OPD appointments but cannot touch OT slots. A staff nurse can mark “physiotherapy done” but only the consultant can cancel a planned surgery. Completed tasks turn green and drop into the patient timeline with timestamp and digital signature; cancelled items remain visible with reason and author for audit. Automated reminders keep everyone on track: 48-hour confirmation call/SMS/WhatsApp, 2-hour final reminder, and a polite “you have missed your slot” message with instant re-booking link if the patient does not show. No-show rates drop dramatically, and revenue leakage from forgotten follow-ups disappears. Because everything is tied to the same patient record, rescheduling is painless - drag an appointment to a new date and all linked tasks (pre-op investigations, fasting instructions, medication adjustments) update automatically. When a patient shifts from OPD to admission, their scheduled follow-up seamlessly converts into inpatient review rounds. From a rural diabetic booking his quarterly HbA1c to a multi-organ transplant team coordinating a twelve-hour surgery involving twenty staff members, Pensieve’s scheduler ensures that nothing is ever forgotten, no one is double-booked, and every minute of clinical time is used exactly as intended - today in a small clinic, tomorrow across a nationwide chain.